Frequently asked questions
What is Olassana?
Olassana is a bariatric health coaching and concierge service dedicated to supporting individuals before, during, and after weight-loss surgery. We help simplify the process by coordinating logistics, providing personalized recovery support, and offering ongoing health coaching to help you build sustainable habits for long-term success.
What makes Olassana different?
At Olassana, we believe successful bariatric surgery extends far beyond the operating room. While many concierge services focus primarily on travel arrangements and logistics, our approach centers on your long-term well-being. We combine personalized coaching, recovery support, and concierge services to guide you through every stage of your transformation—helping you recover with confidence and build healthy habits that last.
Can you help me choose a bariatric surgeon?
Yes. We work with trusted bariatric surgeons and can help you explore your options based on your goals and medical needs. While the final decision is always yours, we provide guidance to help you make an informed choice.
What is included in the complimentary consultation?
Your complimentary consultation is an opportunity for us to learn about your goals, answer your questions, and discuss how Olassana can support your journey. We'll explain our services, review your needs, and help determine which package is the best fit for you.
Are you a medical provider?
No. Olassana is not a medical clinic and does not provide medical diagnoses, treatments, or surgical care. We work alongside licensed healthcare professionals by offering concierge services, recovery support, and health coaching to complement your medical care.
What services do you provide?
Depending on your selected package, our services may include:
Personalized health coaching
Concierge coordination
Accommodation assistance
Airport transportation
Recovery support
Nutrition guidance
Follow-up coaching
Virtual support after returning home
Each package is designed to provide the level of support that best meets your needs.
What happens after surgery?
Following your procedure, we'll help coordinate your recovery by providing guidance, check-ins, nutrition support, appointment coordination, and ongoing encouragement. Our goal is to help you recover safely and confidently while preparing you for long-term success.
Why is health coaching important after bariatric surgery?
Surgery changes your anatomy, but long-term success depends on the habits you build afterward. Health coaching provides guidance, accountability, education, and encouragement as you adapt to new eating patterns, develop healthy routines, and overcome obstacles throughout your journey.
Do you provide support after I return home?
Absolutely. Recovery doesn't end when you leave Puerto Vallarta. We offer continued virtual coaching and follow-up support to help you navigate nutrition, lifestyle changes, accountability, and the challenges that often arise during the months following surgery.
Can I bring a companion?
Yes. Many clients choose to travel with a spouse, family member, or friend for additional support. We can help coordinate accommodations that comfortably accommodate both you and your companion.
Why choose Puerto Vallarta for bariatric surgery?
Puerto Vallarta is home to experienced bariatric surgeons, modern medical facilities, and a welcoming environment for international patients. Combined with its accessibility from Canada and the United States, it offers an excellent setting for both surgery and recovery.
How long should I plan to stay in Puerto Vallarta?
The recommended length of stay depends on your procedure and your surgeon's recommendations. Most bariatric patients remain in Puerto Vallarta for approximately 7–10 days to allow for proper recovery and follow-up before traveling home.
What if I have questions after I return home?
We're just a phone call, email, or video appointment away. Whether you have questions about nutrition, recovery, or adjusting to life after surgery, we'll continue to provide guidance and support as part of your coaching program.
Do you provide meal plans?
Rather than offering one-size-fits-all meal plans, we provide personalized nutrition guidance based on your stage of recovery, individual needs, and long-term health goals. Our focus is on helping you develop sustainable eating habits that support lasting success.
What if I experience complications?
Any medical concerns or complications should be addressed immediately by your surgeon or another qualified healthcare provider. While Olassana does not provide medical treatment, we can help coordinate communication with your medical team and assist with logistics to ensure you receive appropriate care.
How do I get started?
It all begins with a complimentary consultation. We'll take the time to understand your goals, answer your questions, and explain how Olassana can support you before surgery, throughout recovery, and beyond.
Do I have to know if I'm ready for surgery before contacting Olassana?
Not at all. Many of our clients reach out while they're still exploring their options. Whether you're just beginning your research or you're ready to schedule your procedure, we're here to provide information, answer your questions, and help you make an informed decision—without pressure.
